Frequently Asked Questions
Everything you need to know about your premium tile order.
How do you ensure tiles don't break during shipping?
We use specialized heavy-duty packaging and reinforced pallets to secure your order. While tile is inherently fragile, our breakage rate is less than 1% thanks to our proprietary foam-cushioning technology.
Can I order samples before committing to a full pallet?
Yes, we highly recommend ordering 4x4 or 6x6 samples to see the true color and texture in your home's lighting. Samples typically ship via FedEx and arrive within 3-5 business days.
What is your return policy for overage?
We accept returns on unopened, full boxes of tile within 30 days of delivery. Please note that a 15% restocking fee applies, and the customer is responsible for return freight costs.
How much extra tile should I order for my project?
We recommend a 10-15% overage for standard installations to account for cuts, waste, and future repairs. For herringbone or diagonal patterns, we suggest 20% overage.
Do you offer trade discounts for contractors and designers?
Absolutely. Industry professionals can apply for our ProSource Trade Program to access volume pricing, dedicated account management, and priority shipping.
When will my order ship?
In-stock items typically ship from our warehouse within 2-3 business days. Transit time varies by location but generally takes 5-7 business days for LTL freight deliveries.